Live chat plus an AI agent (Lyro) for support and sales
Verified: · By AIStack Editorial
Tidio combines live chat, chatbots and an AI support agent (Lyro) that can resolve tickets on its own, with a genuinely useful free tier and deep Shopify integration. It's a strong fit for ecommerce and SMB support teams. The weak spot is a big pricing gap between mid-tier and enterprise, and AI conversations are metered separately.
[DRAFT — verdict pending hands-on retest of the current product version]
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| Plan | Price | Best for |
|---|---|---|
| Free | $0 | 50 conversations/mo, 10 seats |
| Starter | $24.17/mo | 100 conversations, 50 Lyro AI chats |
| Growth | $49.17/mo | 250+ conversations, advanced automation |
| Plus / Premium | $749+/mo | Custom volume, SSO |
Verified 2026-07-06: generous free tier (50 conversations, 10 seats). Starter ~$24.17/mo. AI (Lyro) conversations are metered separately (add-on from ~$32.50/mo). Confirm current limits at tidio.com/pricing before a refresh.
Tidio is a customer-communication platform that puts live chat, chatbots and an AI support agent in one place. Human agents handle conversations from a shared inbox, bots deflect routine questions, and Lyro — Tidio's AI agent — can resolve common tickets on its own.
It's aimed squarely at ecommerce stores and SMB support teams, and its deep Shopify integration makes it a natural fit for online merchants. If your customers ask a lot of repetitive pre-sale and support questions, Tidio is designed to answer many of them automatically while keeping humans in the loop for the rest.
Tidio bundles the pieces a small support operation needs:
The headline differentiator is Lyro: real AI resolution rather than a scripted bot, which can meaningfully cut ticket volume.
Tidio is freemium with an unusually generous free tier — 50 billable conversations a month and up to 10 seats. Paid plans scale conversation volume and automation, with Starter and Growth covering most SMBs and a large jump to Plus/Premium for enterprise. The nuance to plan for: AI (Lyro) conversations are metered separately as an add-on, so a support team leaning heavily on AI should budget that on top of the base plan.
| Plan | Roughly | Conversations | Note |
|---|---|---|---|
| Free | $0 | 50/mo | 10 seats |
| Starter | $24.17/mo | 100/mo | 50 Lyro AI chats |
| Growth | $49.17/mo | 250+/mo | Advanced automation |
| Plus/Premium | $749+/mo | Custom | SSO, high volume |
Two honest caveats. The pricing gap: there's a big jump from Growth (around $49/mo) to Plus ($749+/mo) with little in between, which can strand mid-market teams. Metered AI: Lyro conversations are billed separately from your base plan, so high-volume AI support adds up — model it rather than assuming it's included. If you need a flow-first bot builder rather than live chat plus AI support, Landbot is the better-shaped tool.
Landbot lets you build conversational chatbots with a visual, no-code flow builder across your website, WhatsApp and messengers. It's great for marketing and support teams that want lead-gen or FAQ bots without developers. Pricing is in euros and AI chats are metered, so watch the caps as you scale.
Yes, and it's generous — the free tier includes 50 billable conversations a month and up to 10 seats, which is more than many competitors offer. Paid plans (from about $24/mo) raise conversation limits and add features.
Lyro is Tidio's AI support agent. It answers customer questions and can resolve common tickets automatically, deflecting work from human agents. Lyro conversations are metered separately from your base plan, so heavy AI usage carries its own cost.
Yes — Tidio has deep ecommerce and Shopify integration, letting agents and bots see order and cart context during chats. That makes it a popular choice for online stores handling pre-sale and support questions.
Tidio leans toward live chat plus AI support automation (Lyro) for customer service, especially in ecommerce. Landbot is a flow-first chatbot builder for designed conversational paths and lead gen. Pick Tidio for support and live chat, Landbot for structured bot flows.
There's a free tier, then Starter ($24/mo) and Growth ($49/mo) for higher conversation volume, then a large jump to Plus ($749+/mo) for enterprise needs. AI (Lyro) conversations and some flows are add-ons, so price the exact mix you need.
Tidio
